Privacy Policy

We collect only what we need to plan, book and support your travel:

• •Account details — your name, email address, phone number, and a securely hashed password. If you sign in with Google, we receive your verified email address and basic profile.
• •Travel and booking information — destinations, travel dates, number of travellers, hotel and activity selections, tour and package bookings, and any preferences or notes you provide.
• •Payment information — payment amounts, currency and status. Card details are entered on our payment provider secure checkout and are never received or stored by us.
• •Visa application documents — where you use our visa service, the identity and supporting documents you upload. These are stored as private files and are not publicly accessible.
• •Messages and enquiries — the content of conversations you have with us through our website chat, WhatsApp, Instagram, email, and our support desk. Where you call our AI phone assistant, a transcript and summary of the call.
• •Reviews and photos you choose to publish about your trip.
• •Technical data — device notification tokens if you enable push notifications, and approximate location derived from your IP address, used to show prices in your local currency.

• •To create and manage your account and process your bookings.
• •To respond to your enquiries across our messaging channels, including automated replies generated by our AI assistant.
• •To take payment, issue invoices and receipts, and handle refunds.
• •To prepare and track visa applications on your behalf.
• •To send service messages such as booking confirmations, quote approvals, document reminders and post-trip review requests. You can turn these alerts off in your account settings.
• •To improve our services and understand which destinations and packages our customers want.

We do not sell your personal information, and we do not use it for automated decisions that produce legal effects about you.

We share limited information with trusted providers who process it on our behalf, only as needed to deliver the service:

• •Meta Platforms — to send and receive your WhatsApp and Instagram messages.
• •OpenAI — message content is processed to generate assistant replies.
• •Paystack — to process payments securely.
• •Resend — to deliver transactional and service emails.
• •Cloudinary — to store images and uploaded files.
• •Google — Firebase for push notifications, Maps for destination maps, and sign-in if you use Google login.
• •Vapi — to operate our AI voice assistant for phone enquiries and for voice calls started from the chat widget on this website. These calls are recorded and transcribed so our team can follow up.
• •MongoDB Atlas — our database hosting provider.

We keep booking, payment and invoice records for as long as needed to provide the service and to meet legal, accounting and tax obligations. Conversations and enquiries are retained so our team has context on your travel history. You may ask us to delete your data at any time.

• •Access and correction — view and update your details in your account settings.
• •Notification preferences — turn push and email alerts on or off in your account settings.
• •Deletion — request removal of your account and personal data at any time.

See our data deletion instructions for how to request removal.

Data is transmitted over encrypted connections and stored with access controls. Passwords are hashed, session cookies are HTTP-only, and visa documents are held in private storage that requires authentication to access. No system is perfectly secure, but we work to protect your information and to limit who inside our team can see it.

Our services are intended for adults. We do not knowingly collect personal information from children. Where a booking includes children travelling with you, we collect only what the trip or visa application requires.

We may update this policy as our services change. The last updated date above always reflects the current version.

For any privacy question or request, contact us through our support page, or reply to any message thread you have with us.