Data Deletion Instructions

Choose whichever is easiest for you:

1. 1Open a request on our support page with the subject "Data deletion request".
2. 2Reply "DELETE MY DATA" in any existing conversation with us on Instagram, WhatsApp, email or our website chat.

So that we delete the right records, please send your request from the same email address, phone number or social account you used with us.

We confirm receipt of your request, verify that it comes from the account owner, and complete the deletion within 30 days. We will tell you once it is done.

• •Your account and login credentials.
• •Your contact and profile details.
• •Your message history across website chat, WhatsApp, Instagram, email and phone enquiries.
• •Uploaded documents, including visa application files.
• •Reviews and photos you submitted, on request.
• •Device tokens used for push notifications.

Where the law requires it, we retain a limited set of transaction records — such as invoices, receipts and payment records — for accounting and tax purposes. These are kept only for the period the law requires and are not used to contact you or for marketing. Completed visa applications submitted to a government authority may also be subject to that authority retention rules, which are outside our control.

If you are unsure what data we hold, ask us first — you can request a copy before deciding to delete. Contact us through our support page or see our privacy policy.